Crain Communications, Inc., a Detroit publishing company, wanted improvements made in their Fulfillment Department but were uncertain about specific changes that needed to be made. Presenting symptoms were high levels of user error and overtime costs.

Map the Current Fulfillment Process

• Conducted interviews with key staff in external Circulation Department (Circulation is the client served by the Fulfillment Department)



• Conducted interviews with all Fulfillment Departmental employees



• Observed actual work processes, including approximate times for each function in the process



• Conducted focus group meetings to map the current process, including metrics and identification of internal and external customers

The customer agreed with proposed changes in work processes and took actions required to reduce error levels and increase productivity. Metrics will be monitored for a period of six months to assess improvement.

In today's global business world, many organizations are implementing teams as a way to improve competitiveness. Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone. They also can improve employee morale, by creating a workplace community that values the contributions of every team member.

LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment. We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.

In today's global business world, many organizations are implementing teams as a way to improve competitiveness. Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone. They also can improve employee morale, by creating a workplace community that values the contributions of every team member.

LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment. We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.