Your employees need training, but where do you start? You could call your local training provider to see what's available, send out a survey to see what people want, or ask your leadership team to make recommendations for employee development. But if you're interested in bottom line results, you'll look at the job requirements in your organization - and the competencies required for exceptional work performance. Competencies can provide the road map for selecting, developing, and promoting employees.
A competency-based training system offers a number of real advantages to organizations. Because training is directly tied to competencies required for job performance, it makes it easier to measure results. It also saves money by eliminating "nice to know" courses not required for achievement of job tasks or organizational objectives.

To develop a competency-based training system for customers, LDI uses the following process:

Phase I - Identify Work Functions, Job Levels, and Competencies

• Analyze existing organizational charts and job descriptions
• Identify work functions (distinct types of work)
• Conduct focus groups to verify data and identify competencies related to each job
• Develop a job matrix that shows functional work categories, job clusters within each function, and competencies related to each job

A large government agency was concerned about the quality and consistency of service delivery throughout the state. Almost 10,000 employees worked for a variety of contractor organizations in hundreds of office locations - with no common processes or service delivery models. LDI worked with the agency to analyze job requirements, identify required competencies, and develop a training system that supports skill sets needed by all levels of the organization.

In today's global business world, many organizations are implementing teams as a way to improve competitiveness. Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone. They also can improve employee morale, by creating a workplace community that values the contributions of every team member.

LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment. We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.

In today's global business world, many organizations are implementing teams as a way to improve competitiveness. Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone. They also can improve employee morale, by creating a workplace community that values the contributions of every team member.

LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment. We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.