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Front line supervisors/managers in any organization have a dramatic impact on employee performance. For most employees, the immediate supervisor represents their closest connection to the company - its goals, its values, and its policies.
Because of this, front line supervisors play a key role in employee performance, retention, and morale. In fact, some research shows that front line supervisors are the #1 reason people leave their jobs. They also can create huge legal liabilities for a company if they don't understand the impact of their actions.
Since supervisors are often promoted from within an organization, they can face jealousy and resentment from former peers. They also may lack the "people" skills required to establish productive relationships and the business skills required for effective delegation and monitoring of work. Often, the "expert" technician is promoted to supervision and fails. The "shining star" becomes the "boob" who cannot earn anyone's respect.
The LDI Management/Supervisory Series is a comprehensive training program designed to provide front line managers/supervisors with competencies they need to guide, direct, and motivate employees.
It helps them avoid the most common supervisory mistakes:
- Overuse of power
- Failing to ask for feedback
- Delegating without giving authority
- Criticizing employees publicly
- Using a single management style for everyone
- Siding with team members who are friends
- Promoting an “us” versus “them” attitude
Each section of the program includes courses that provide learners with skills required to perform each supervisory role:
- Personal Effectiveness- Establishing productive relationships and communicating effectively in a variety of situations
- Managing Performance– Setting clear goals and expectations, monitoring performance, providing effective feedback, and resolving performance problems
- Managing Resources– Monitoring tasks, time, and money to keep projects running smoothly – on time and within budget
- Managing the Work Environment– Creating and maintaining a safe and productive work environment that respects the contributions and rights of all employees
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Personal Effectiveness (3 days)
This element of the program provides supervisors/managers with core skills required to communicate effectively in a variety of situations.
Modules include:
Supervisor Roles and Responsibilities (Introduction)
Personal Style (1/2 day)
Interpersonal Communication (1 day)
Conflict Resolution (1/2 day
Meeting/Presentation Skills (1day)
Managing Performance (2 days)
Effective supervisors know how to get things done through other people. They set clear goals for performance, monitor performance against goals, and provide feedback and coaching when needed
Modules in this program element include:
Establishing Goals and Metrics (1/2 day)
Conducting Performance Reviews (1/2 day)
Coaching/Mentoring (1/2 day)
Conflict Resolution (1/2 day
Resolving Performance Problems (1/2 day)
Managing Resources (3 days)
Supervisors also need to manage tasks, time, and money. This program element provides skills required to keep projects running smoothly - on time and within budget.
Basic Project Management (1 day)
Basic Financial Principles (1 day)
Time Management (1/2 day)
Delegation (1/2 day)
Managing the Work Environment (3 days)
The last core skill set of effective supervisors/managers is managing the work environment - creating and maintaining a safe and productive workplace that respects the contributions and rights of all employees.
Discrimination and Harassment (1/2 day)
Workplace Violence (1 day)
Diversity (1/2 day)
Change Management (1 day)
Assessment
Three levels of evaluation are offered with this program:
Level 1 - measures customer (participant) satisfaction
Level 2 - measures achievement of learning objectives (pre/post)
Level 3 - measures transfer of learning to the job (360 degree feedback)*
Level 1 and Level 2 evaluations are standard and administered at the conclusion of training. The Level 3 evaluation is optional and conducted online approximately six (6) months after completion of training. The participant, the participant's manager, and three individuals who are supervised by the participant provide feedback on the participant's performance in key program areas (personal effectiveness, managing performance, managing resources, and managing the work environment). Individual results are provided to participants; average results are provided to the organization.
Note: The program can be customized to meet the needs of any organization.
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The Houston-Galveston Area Council (H-GAC) asked LDI to deliver two runs of our 40-hour Supervisory Series in their 2006 contract. Demand after the first series was so high, they asked for six more in their 2007 contract.
Participant comments include:
- Course was outstanding. The activities were great. The atmosphere is conducive to learning and enjoyable. The facilitator gave great constructive feedback and encouraged participation.
- This training was very energetic and the facilitator continued to energize the group with great interactive activities that re-enforced and reminded us of the problem-solving tools to use.
- This course will help me grow as a supervisor and leader. It will enable me to help develop my staff.
- I can't wait to apply what I've learned to my job.
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In today's global business world, many organizations are implementing teams as a way to improve competitiveness.
Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone.
They also can improve employee morale, by creating a workplace community that values the contributions of every team member.
LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment.
We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.
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In today's global business world, many organizations are implementing teams as a way to improve competitiveness.
Teams offer a number of advantages; they can increase productivity, reduce costs, and accomplish tasks that an individual cannot do alone.
They also can improve employee morale, by creating a workplace community that values the contributions of every team member.
LDI has a wealth of expertise in team implementation. We understand the change process involved and the impact on the work environment.
We also know how to ensure that change is sustained - by building internal capability and providing for meaningful involvement of the workforce.
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