Supervisor Training
The importance of good supervision can't be overstated. Frontline supervisors impact employee morale,
commitment to organizational goals, and day-to-day performance.
In fact, the #1 reason people list for leaving their jobs is "poor relationship with supervisor." Your supervisors determine not only what people DO at work - they may also be the reason people choose to STAY at work.
If you're like most organizations, you probably promote from within. Supervisory positions are filled with individuals who are good at what they do - the star performers. Although promoting from within has obvious benefits (opportunities for career advancement, pay increases, and professional status), it also has drawbacks.
Newly-appointed supervisors can quickly fall prey to the Peter Principle. Although they excelled at their previous job, they have no skills required for a management role.
Good supervision requires three types of skills:
They must be committed to your organization's mission and goals, values and beliefs, policies and procedures. They must understand how their department or function contributes to the overall success of the company. And, they must know how to access internal resources or support people may need to work effectively.
Most important, though, supervisors need effective interpersonal skills. Their job is to get things done through other people - not to do the work themselves. Supervision requires the ability to motivate, delegate, coach, and monitor people.
Supervisors must be able to build productive relationships, earn trust and respect, and create a goal-driven culture that fosters high performance.
Your supervisors are the primary point of contact between your organization and your employees. Make sure they have the skills they need to manage themselves, the employees they supervise, and the work environment!
In fact, the #1 reason people list for leaving their jobs is "poor relationship with supervisor." Your supervisors determine not only what people DO at work - they may also be the reason people choose to STAY at work.
If you're like most organizations, you probably promote from within. Supervisory positions are filled with individuals who are good at what they do - the star performers. Although promoting from within has obvious benefits (opportunities for career advancement, pay increases, and professional status), it also has drawbacks.
Newly-appointed supervisors can quickly fall prey to the Peter Principle. Although they excelled at their previous job, they have no skills required for a management role.
Good supervision requires three types of skills:
- People skills
- Organizational skills
- Technical skills
They must be committed to your organization's mission and goals, values and beliefs, policies and procedures. They must understand how their department or function contributes to the overall success of the company. And, they must know how to access internal resources or support people may need to work effectively.
Most important, though, supervisors need effective interpersonal skills. Their job is to get things done through other people - not to do the work themselves. Supervision requires the ability to motivate, delegate, coach, and monitor people.
Supervisors must be able to build productive relationships, earn trust and respect, and create a goal-driven culture that fosters high performance.
Your supervisors are the primary point of contact between your organization and your employees. Make sure they have the skills they need to manage themselves, the employees they supervise, and the work environment!